Privacy policy

Last Updated: 22-07-2025

The Customised ("we", "our", or "us") operates this website and store. We are powered by Shopify, which enables us to offer a secure and personalised shopping experience.

This Privacy Policy explains how we collect, use, and share your personal information when you interact with https://thecustomised.in/, place orders, or contact us.

By using our Services, you agree to this policy.

What We Collect

We may collect the following personal information:

  • Contact details: Name, address, phone number, email

  • Payment information: UPI details, transaction records

  • Order details: Items viewed, purchased, or returned

  • Device & usage data: IP address, browser type, interaction with our website

  • Customer communications: Messages or inquiries you send us

How We Use Your Information

We use your information to:

  • Process orders and payments

  • Deliver products and manage returns or cancellations

  • Provide customer support

  • Send you marketing (you can opt out anytime)

  • Prevent fraud and protect security

  • Comply with legal requirements

How We Share Information

We may share information with:

  • Shopify, our website host and checkout provider

  • Service providers: Payment processors, delivery partners, marketing tools

  • Law enforcement or legal bodies, if required

  • Business partners, with your consent

Shopify’s Role

We use Shopify to operate our store. Shopify may process data for services like personalized marketing and analytics.
For more details, visit the Shopify Privacy Policy.

Third-Party Links

Our site may link to other websites. We are not responsible for the privacy or security of third-party platforms.

Children’s Privacy

We do not knowingly collect data from children. If you believe a child has provided personal information to us, please contact us for removal.

Data Security & Retention

We protect your data using reasonable security measures, but no system is 100% secure.
We retain data as needed to fulfill orders, comply with laws, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access or request deletion of your data

  • Correct your information

  • Opt out of marketing communications

To exercise these rights, contact us below.

Contact Us

For any privacy questions, contact:

The Customised
📧 cakes@thecustomised.in
📞 7449988948
📍 2 Azadgarh Road, Regent Colony, Regent Park, Ground Floor, Kolkata, WB, 700040, India