Shipping policy
Last Updated: 22-07-2025
At The Customised, we prioritise the safe and timely delivery of your customised cakes to ensure your special moments are celebrated smoothly.
Delivery Areas
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We currently deliver within Kolkata and nearby areas.
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For small cakes, delivery is usually limited to nearby locations to maintain product quality and freshness.
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We do not deliver customised cakes internationally.
Delivery Method
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All deliveries are handled exclusively by our in-house team—either by scooter or air-conditioned car, depending on the size and nature of the cake.
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We do not use third-party couriers, ensuring greater care during transport.
Delivery Timings
| Cake Type | Delivery Slot |
|---|---|
| Small Cakes | 10 AM to 4 PM only |
| Larger or Special Orders | Delivery available throughout the day (subject to availability and prior arrangement) |
Evening delivery slots can get booked quickly, especially during festive seasons. We recommend placing orders well in advance.
Order Processing & Delivery Time
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Order Processing Time: 2 days
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Standard Delivery Time: Additional 2 days for delivery after processing
For fully customised cakes, we recommend placing orders at least 4 days in advance to ensure timely delivery.
Delivery Charges
| Order Value | Delivery Fee |
|---|---|
| Above ₹2000 | Free Delivery |
| Below ₹2000 | Delivery charges apply (details will be provided at checkout or during order confirmation) |
Care During Delivery
Our delivery team is trained to handle fragile and intricate cake designs with care. Cakes are packaged securely to prevent damage during transit.
If you notice any damage upon delivery, please contact us immediately. We may request photos to assess the situation and offer an appropriate resolution.
Possible Delays
While we make every effort to deliver on time, delays can occur due to:
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Weather conditions
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Traffic or road closures
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Other unforeseen circumstances
In case of any delay, we will keep you informed and coordinate with you directly.
Contact Us
For delivery-related queries or assistance, please contact:
The Customised
📧 cakes@thecustomised.in
📞 7449988948
Support Hours: Monday to Sunday, 10 AM to 9 PM